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General Terms of Sale - Payment Policy

General Terms of Sale - Payment Policy

Payment Terms

Mandatory Online Payment Payment for orders placed on the site must be made exclusively online at the time of order validation. No payment will be accepted upon pickup for orders placed via the website.

Accepted payment methods are:

  • Bank card (Visa, Mastercard, Carte Bleue)

  • [PayPal, Apple Pay, or other accepted methods if applicable]

Online payment is a mandatory condition for order validation. No order will be prepared without confirmed payment.

Payment Service Provider - SumUp Bank card payments are processed by our secure payment service provider:

SumUp Address: 20-22 Wenlock Road, London, N1 7GU, United Kingdom Website: sumup.com

Security and Certifications SumUp is PCI DSS (Payment Card Industry Data Security Standard) certified, ensuring the security of online banking transactions.

Payments are secured according to the following standards:

  • PCI DSS (Payment Card Industry Data Security Standard)

  • 3D Secure protocol for transaction authentication

  • SSL/TLS encryption for data protection in transit

Bank card data is transmitted directly to SumUp's secure servers without passing through our servers. We do not store any complete banking data.

Data Processing SumUp collects and processes payment information necessary for the transaction. For more information on how SumUp processes your data, please consult their privacy policy at: https://sumup.com/privacy.

Payment Timing and Validation Payment is due immediately and in full when placing the order. The transaction is immediately debited from your bank card after verification of the data and authorization from your card issuing organization.

In accordance with legal provisions, the commitment to pay given by means of a payment card is irrevocable.

Payment Confirmation You will receive a payment confirmation by email immediately after transaction validation. This confirmation includes a summary of your order and serves as your invoice.

Pricing and Billing

Displayed Prices All prices are shown in euros (€) including all taxes (TTC). Prices include VAT at the applicable current rate.

Billing An invoice is automatically generated and sent by email upon order confirmation. It is also available in your customer account.

Invoices are retained in accordance with legal obligations for 10 years.

Transaction Security Bank card payments are secured according to the 3D Secure protocol. Transmitted information is encrypted and never travels in clear text over the network.

The customer guarantees that the payment method used is valid and is not the result of a fraudulent operation.

Payment Failure In case of payment refusal or failure:

  • The order will not be validated or recorded

  • You will be notified immediately on the site and by email

  • You may make a new payment attempt

  • After 3 unsuccessful attempts, the order will be automatically cancelled

We reserve the right to suspend any order in case of payment authorization refusal from financial institutions.

Right of Withdrawal and Refund

Legal Exception for Perishable Goods In accordance with Article L221-28 of the Consumer Code, the 14-day right of withdrawal does not apply to perishable goods. Fresh pastry products are perishable products and therefore cannot be subject to withdrawal once the order has been validated and paid.

Cancellation Before Preparation You may cancel your order and obtain a full refund up to 6 hours before the scheduled pickup time by contacting us via:

After this 6-hour deadline, the order will be considered in preparation and no refund can be made given the perishable nature of the products and the time required for their preparation.

Refund

Refund Conditions Refunds are only made in the following cases:

  • Order cancellation at least 6 hours before pickup time

  • Product not conforming to the order

  • Defective product or unfit for consumption

  • Error on our part

Refund Timeline and Methods Refunds are processed within a maximum of 14 days following the accepted request, using the same payment method used during purchase (credit to your bank card), unless otherwise agreed by you.

No fees are applied for justified refunds.

Order Non-Collection In case of non-collection of an order during the scheduled time slot without prior cancellation within the required timeframe (minimum 6 hours in advance):

  • The order will be considered abandoned

  • No refund will be made given the perishable nature of the products and the payment already collected

  • Products will be destroyed in accordance with food hygiene standards

  • A delivery notice will be retained as proof that the product was made available

Disputes In case of a dispute related to payment, you may contact our customer service at contact@rosamaisonpatissiere.fr or [phone number].

If no amicable solution is found, you may contact the consumer mediator mentioned in our legal notices.

Modification of Terms We reserve the right to modify these payment terms at any time. Modifications apply to orders placed after they are posted online. The applicable terms are those in effect at the time the order is placed.

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